Data Protection
ace666 Users

Introduction and Scope of This Policy

This Privacy Policy is issued by ace666 (ace666.wine) and applies to all users who register, log in or use any services provided on this platform. It covers how we collect, use, disclose and protect your personal information when you interact with our website, games and support services.

By using the ace666 platform, you agree to the practices described in this Privacy Policy. We encourage you to read this entire document carefully before registering an account or making any deposit. This policy may be updated from time to time, and we will notify registered users of any significant changes.

Personal Information We Collect

ace666 collects your personal information directly when you register an account, make a deposit or contact our support team. The type of information we collect depends on the level of service you use and our international licensing compliance requirements.

Information we may collect includes:

• Identity Information: full name, date of birth, identity card number (MyKad) or passport for the purpose of age and user identity verification.
• Contact Information: email address, mobile phone number and mailing address where applicable.
• Financial Information: e-wallet account details (Touch 'n Go, DuitNow), bank account information for FPX transactions, and cryptocurrency wallet addresses (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform Activity Data: game history, deposit and withdrawal records, claimed bonus activity, and transaction time and date logs.
• Technical Data: IP address, web browser type, device type, operating system, cookie data and login session information.

How We Use Your Information

All information collected is used solely for purposes related to the operation of the ace666 platform and compliance with the international licensing requirements that bind us. We do not use your data for purposes beyond the following without your consent:

• Verifying the identity and age of users during new account registration.
• Processing deposits and withdrawals via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
• Managing user accounts including bonuses, promotions and the VIP Bronze, Silver and Gold programmes.
• Providing 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Detecting and preventing fraud, money laundering and other unlawful activities.
• Continuous improvement of the platform and user experience based on aggregated usage patterns.
• Sending account-related notifications, the latest promotions and important service information to registered users.

Information Sharing and Disclosure

ace666 does not sell or transfer users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where your information may need to be shared with parties directly involved in platform operations:

• Payment Service Providers: the minimum transaction information necessary is shared with payment processors such as FPX, Touch 'n Go, DuitNow and cryptocurrency platform providers to complete transactions.
• Game Software Providers: game data required for the technical operation of slot games, live casino and sports — it does not contain users' full identity information.
• Competent Authorities: we comply with any lawful requests from recognised authorities under our international licence when there is a legal requirement to do so.
• Compliance Audits: monitoring bodies and independent auditors appointed under the terms of the ace666 international licence may access limited data for operational audit purposes.

Use of Cookies and Tracking Technologies

The ace666 website uses cookies and similar tracking technologies to improve user experience, maintain login session security and understand how users interact with our platform. Cookies do not contain information that can be used to identify you directly outside of this platform.

Types of cookies we use:

• Essential Cookies: required for basic platform functions such as maintaining your login session, processing transactions and keeping your account secure. These cookies cannot be disabled.
• Performance Cookies: help us understand which pages are visited most often and how users navigate within the platform for improvement purposes.
• Preference Cookies: save your preference settings such as language and platform display so your experience is smoother each time you log in again.

You can manage or disable non-essential cookies through your web browser settings. Please note that disabling essential cookies may affect the security and usability of the platform.

User Rights Regarding Personal Data

As an ace666 platform user, you have the following rights regarding the personal information we hold:

• Right of Access: you may request a copy of the personal information we hold about you at any time through your account or by contacting customer support.
• Right of Rectification: if the information we hold is inaccurate or outdated, you have the right to request a correction through your account profile section or via 24/7 customer support.
• Right of Erasure: you may request the deletion of your account and personal data, subject to record-keeping requirements under applicable licensing and legal obligations.
• Right to Object: you may object to or restrict the processing of your data for specific purposes such as marketing communications, by contacting our support team.
• Right to Data Portability: you may request the data you have provided to us in a machine-readable format for your personal use.

To exercise any of the above rights, please contact the ace666 customer support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

Technical and Organisational Security Measures

ace666 implements multiple layers of technical protection and internal operating procedures to safeguard user personal data from unauthorised access, loss, misuse or alteration:

• End-to-end SSL/TLS encryption for all communications between clients and the platform server.
• Servers hosted in certified data centres with physical access controls and continuous monitoring.
• Internal access to user data is restricted to staff who require that information to carry out their duties only.
• Continuous security monitoring and audit logs to detect any unusual activity or unauthorised access attempts.
• Regular data backups and disaster recovery procedures to ensure service continuity and data integrity.

Changes to This Privacy Policy

ace666 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, updated licensing requirements or relevant legal changes. The latest version will be posted on this page with a clear update date.

For significant changes that directly affect your privacy rights, we will notify registered users via email or in-platform notification before the changes take effect. Continued use of the ace666 platform after the effective date means you accept the updated version of the Privacy Policy.

If you do not agree with the changes, you have the right to close your account by contacting our 24/7 customer support.